Refund and Cancellation Policy

At PraDhyay, we aim to provide you with a hassle-free shopping experience. Our Refund and Cancellation Policy is designed to clarify the terms and conditions related to refunds and order cancellations.

Order Cancellation

1. Cancellation by the Customer: You have the right to cancel your order within [X] hours of placing it. To cancel, please contact our customer support team as soon as possible. We will provide a full refund for the canceled order, including any applicable taxes and shipping fees.

2. Cancellation by PraDhyay: We reserve the right to cancel any order for reasons such as product unavailability, payment issues, or fraudulent activities. In such cases, you will be notified, and a full refund will be issued promptly.

Refund Process

1. Refunds for Canceled Orders: If you cancel your order within the specified time frame, we will process the refund to your original payment method. Refunds are typically issued within [X] business days, but the processing time may vary depending on your payment provider.

2. Refunds for Returns: If you wish to return a product, please refer to our Return Policy for detailed instructions. Once we receive and inspect the returned item, we will initiate the refund process. Refunds will be issued to your original payment method, and processing times may vary.

Non-Refundable Items

Some products or services may not be eligible for refunds or cancellations, including:

  • Personalized or custom-made items.
  • Digital products or downloads.
  • Perishable goods.
  • Products damaged due to misuse.

Please review the product description and terms carefully before making a purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on returning the product, and upon inspection, we will offer a replacement or issue a full refund, including return shipping costs.

Contact Us

If you have any questions or concerns regarding our Refund and Cancellation Policy, or if you need assistance with canceling an order or processing a refund, please reach out to our customer support team. We are here to help ensure your satisfaction with your shopping experience at PraDhyay.

Policy Changes

Thank you for choosing PraDhyay for your shopping needs. We appreciate your trust and are committed to providing a transparent and fair refund and cancellation process.

We may update our Refund and Cancellation Policy as needed to reflect changes in our practices or legal requirements. Any modifications will be posted on our website with the revised effective date.