Return and Exchange Policy

At Pradhyay, we are dedicated to deliver an exceptional shopping experience, and our Return and Exchange Policy is designed to ensure transparency and ease for our valued customers. Please take a moment to familiarize yourself with the following terms and conditions:


1.1 Non-Returnable Items:
  • Sale, discounted, coupon-bought, and gift voucher purchases are non-returnable, non-refundable, and non-exchangeable.
  • Kindly review the size chart for sale products before finalizing your purchase.
1.2 Size Exchange:
  • Should you encounter any size-related issues, reach out to us at or via WhatsApp at 7086777307 within 24 hours of delivery.
  • If reverse pickup is available in your area, we will coordinate the return and re-send the product. Customers are responsible for a Rs 100 reverse pickup charge. (Pradhyay will cover the shipping costs for sending the replacement item)
  • Exchange is facilitated exclusively for size-related issues, and a credit note is provided if the desired size/product is temporarily out of stock.
1.3 Return Policy:
  • We uphold a policy of not accepting returns on sold items.
1.4 Damaged/Wrong Delivery:
  • Report any damaged/defective products or incorrect items within 24 hours of delivery.
  • We are committed to replacing the product promptly, utilizing the fastest possible courier service.
1.5 Conditions for Exchange:
  • Products must remain unused, unworn, unwashed, undamaged, with all labels and tags intact, and in the original packaging.
1.6 Opening Video Requirement:
  • We kindly request customers to provide an opening video of the parcel for the initial inspection, ensuring a smooth exchange process.


Prepaid orders are not eligible for cancellation.

For COD orders, cancellation is possible before shipment of the product within 12 hours of placing the Order. Please contact us at 7086777307 or email


3.1 Colour Difference:

A slight 10-15% colour variation may occur due to screen resolution and lighting conditions. This is not considered grounds for exchange or return.

3.2 Material or Colour Preferences:

Exchange or return is not accepted based on personal material or colour preferences. Our commitment is to provide the best quality material, and comprehensive product details are available in the product description. We advise thorough review of product details in the description before placing an order.

3.3 Change of Mind:

Exchanges or returns are not facilitated for reasons unrelated to the product itself or due to a change of mind post-order placement.

We encourage informed decisions prior to confirming your purchase.


4.1 Credit Issuance:
  • In the event that the desired size / product for exchange is unavailable, a credit note will be emailed, valid for 30 days on the Pradhyay website.
  • Please utilize the credit in a single transaction within the specified timeframe.

For inquiries or assistance, please reach us at or WhatsApp at 7086777307. Thank you for choosing Pradhyay for your shopping needs. We wish you a delightful and fulfilling shopping experience!